✧What is a Pre-Order?
Pre-Order is an order for a goodie that has not been released yet.
It works almost as a kickstarter. As soon as a quota is met we start making the goodies for you ^ ^
It is specially useful to determine the quantity of items needed for the full release and for you to ensure you get them first and at a lower price!
✧Will I pay more for Pre-Ordering?
Absolutely not!
It will cost you less even than on hand sales!
✧I ordered an in-stock item with a pre-order item, will it be shipped together?
Yes. It may take a bit longer since we will be waiting for the pre-order items to finish production and for their arrival at IMMILAND. When they do, everything will be shipped together to avoid extra shipping costs.
✧What are Grades?
Grades are a reflection of how perfect the pins are and their condition.
✧ Grading Explained:
- S Tier; pin is in perfect and mint condition
- A Tier; pin presents a minor almost non-noticeable imperfection
- B Tier; pin presents one or two imperfections such as a dents in platting
- C Tier; pin presents one or two imperfections that are noticeable
- D Tier: pin presents one or more imperfections that are very noticeable.
✧What happens if Pre-Orders don't meet the quota needed for production?
If pre-orders don't meet the necessary requirements then all purchases will be fully refunded.
✧The Item I want says "Pre-Orders Closed", what does it mean?
"Closed" means a Pre-Order took place in the past.
You won't be able reserve the item anymore but you do still have a chance of getting it when Orders ensue ^ ^ be sure to be on the look out for that!
✧The item I want is Out of Stock. What do I do?
Encountering Legendary Items are a once in a lifetime happening.
However, Items are restocked sometimes.
Our advise is following our Instagram page to know when they will drop once again alongside new designs ~
If you would like to be notified when the item you want is available once again leave your email by clicking the sold out sign.
But remember not all comeback again to our shelves, so grab them while you can~
✧Will Pre-Orders take a lot of time to arrive?
It depends!
The more people that buy the goodies upon the Pre-Ordering stage the quicker it will close pre-orders and then we'll move on onto making the items.
It takes some months (around 3-6)since we are a small team and we want to make our goodies as perfect as possible.
✧When will my order arrive?
Orders may take 2 to 5 weeks to arrive. Sometimes less, sometimes more but please be patient ^ ^ You'll soon receive your goods!